![]() While or after booking a flight, passengers with disabilities can call the airline to request specific accommodations, including assistance in the key function areas of the airport (such as ticket counters or baggage claim) and mobility assistance navigating the airport or exiting an aircraft. Under federal law, “airlines are required to provide wheelchair service for passengers with mobility limitations,” said Justin Meyer, interim director of the Kansas City Aviation Department. “It works really smoothly when it works that way.” What are my options if I can’t walk for long stretches? It’s like three minutes from the terminal,” Klein said. “Not when they arrive and not when they’re at baggage claim, but once they’ve got their bag and they’re on the curb, they can tell you which column they’re on…then you can leave the cellphone lot. It offers an hour of free parking, with bathrooms and vending machines. The cellphone lot is located at 680 Brasilia Ave., next to the Marriott hotel. Ideally, he suggests that those picking up passengers at MCI should arrive first at the cellphone lot and wait there until their passengers have gotten their luggage from the baggage claim. Klein said it’s an adjustment period, but now that folks are getting the hang of it, he said, the problem is clearing up. ![]() In the first few weeks, the MCI passenger pickup line has been congested, with some people complaining that it’s taking longer than before to pick up arriving passengers. Where do you pick up passengers at the new KCI airport terminal? How does the cellphone lot work? She and her two children were visiting Kansas City for the first time from Washington, D.C. That means a lot when you have a bunch of kids,” Robynn Nichols said. “This is probably one of the first airports we’ve gone to where the family bathroom has been open. There have been a few hiccups, such as a congested passenger pickup line and scuffing on the terrazzo floors, but he said most people have been excited. On the whole, feedback has been positive, said Pat Klein, director of the Kansas City Aviation Department. “In fact, this is probably the best terminal I’ve been in.” Concourse B of the new KCI terminal features Kansas City restaurants including Pigwich and Taste of Brazil, located in a shopping node decorated to look like KC’s City Market. “The old terminal I haven’t been in for about 10 years, but it’s completely different,” she said. She lives in Kansas City and joked that she’d book a flight just to come back to the terminal. We just came from Reagan (National), and there is just no comparison whatsoever,” said Rita Ortolani, who had just flown home from Washington, D.C. How are the reviews for the new KCI airport? The Beacon is sharing up-to-date information about some questions that have popped up since the terminal came online. 28, received more than a million passengers in May alone. The new KCI airport terminal, which opened on Feb. ![]() The new terminal is earning praise for its focus on inclusion, which can be found everywhere from the heights of the information and check-in counters, private rooms for breastfeeding parents, adult changing tables in some restrooms, and visual paging board for passengers who may have trouble hearing the announcements. “It shows what an airport should look like beyond 2023.” “The upgraded MCI does a lot more than check a few standard boxes,” reported Conde Nast Traveler, using the aviation code given to the airport when it was known as Mid-Continent International Airport. While pickings were slim before, the new terminal features a total of 50 food, beverage and retail options, many of them extensions of iconic local businesses. Residents and visitors have commented on the stark difference in user experience from the old terminals. The upgrade has been a big talking point. After four years of construction, Kansas City has said goodbye to the outdated horseshoe terminals that were built in 1972. Kansas City’s new front door, which is officially named MCI but is often locally referred to as KCI, is generally receiving rave reviews from hometown and out-of-town visitors alike now that the $1.5 billion project is complete. Nearly five months have passed since the opening of the new terminal at Kansas City International Airport, and visitors still seem dazzled as they browse in shops and admire the art in the airy shopping nodes, with the aromas of barbecue and Brazilian dishes drifting from the many restaurants situated around the two concourses. ![]()
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